Shipping policy

Shipping Policy

Pure City’s first production campaign is funded directly by customers through product pre-orders. Each product has its own 1,000-unit milestone, and commitments may continue beyond it. Shop revenue also funds Pure City Research, so the research is ultimately funded by consumers.

Paid Preorders and Dispatch

The $100 USD payment is recorded on the existing physical-product pre-order toward its final declared price. Once the final price is declared, orders priced at $100 or less receive an automatic refund of any unused amount and ship when ready without another checkout. Orders above $100 ship after the requested balance is paid.

The applicable dispatch estimate and final ship-by date will be displayed before payment. If we cannot dispatch within the promised window, the order will be cancelled and refunded in full under our Refund Policy.

Duties-Paid International Delivery

Pure City offers worldwide DDP standard delivery wherever checkout accepts the product and destination. We cover standard door-to-door transport, export and import clearance, applicable duties and import taxes, and last-mile delivery. Any later balance request relates only to the product’s final price, not to these standard DDP costs.

DDP means Delivered Duty Paid. Under DDP, the seller is responsible for standard transport, export and import clearance, applicable duties, and import taxes through delivery to the named destination. Pure City will describe a route as DDP only after that product and destination have been validated with our carrier and customs partners.

If a carrier asks you to pay an import duty or tax for an eligible duties-paid order, please contact us before paying so we can resolve it.

Where We Deliver

Supplement import rules vary by product and country. Shipping is therefore available only for the products, quantities, countries, and postal codes offered at checkout. A destination appearing for one product does not guarantee that every Pure City product can be shipped there.

If we determine before dispatch that an order cannot be lawfully shipped or cleared, we will cancel it and issue a full refund. Customs authorities control admission and timing, so inspections or document requests can delay delivery.

Customs Information

Customs or the carrier may contact you for a valid phone number, identity document, tax or import number, authorisation, or other information required by local law. Please provide requested information promptly. A request for information does not mean you should be charged duties or import taxes on an eligible duties-paid order.

Delivery Estimates, Tracking and Delays

The delivery estimate shown at checkout begins after dispatch and does not include the production period. We will email tracking information when available. Courier, weather, inspection, or customs delays can occur, and no customs-clearance time is guaranteed.

Addresses and Failed Delivery

Please check your delivery address and contact details carefully. Packages cannot always be redirected after dispatch. If delivery fails because an address was incorrect, required recipient information was not provided, or the parcel was refused, reasonable reshipment or return costs may apply where permitted by law.